Technical Support Engineer at C1 · United States · Joined
C
Technical Support Engineer
C1 · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$120k–$140kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
C1.ai is hiring a Technical Support Engineer for its Customer Success team to troubleshoot platform issues, coordinate resolutions, deliver training, and share customer insights. The role requires IAM/security experience and hands-on skills with APIs, containers, and cloud or hybrid infrastructure.
What you’ll do
Troubleshoot technical issues for customers using the platform
Coordinate complex resolutions across internal teams
Deliver training to customers
Share customer feedback and usage insights with internal teams
What you’ll need
3+ years in technical support, solutions engineering, or DevOps with IAM, IT, or security focus
Hands-on experience with HTTP APIs, REST, OAuth, and authentication protocols
Experience with Docker and Kubernetes for troubleshooting containerized applications
Comfort working with on-prem infrastructure and hybrid cloud deployments
Strong familiarity with AWS IAM, identity federation, or IaC tools
Experience with Microsoft Entra ID/Azure AD and Active Directory administration or scripting
Original job description
C1.ai is hiring a Technical Support Engineer for its Customer Success organization. The role supports customers using the platform by troubleshooting technical issues, coordinating complex resolutions, delivering training, and sharing customer feedback and usage insights with internal teams.3+ years in a technical support, solutions engineering, or DevOps…