Help Desk Analyst at Infosys BPM · Indianapolis, IN · Joined
IB
Help Desk Analyst
Infosys BPM · Indianapolis, IN · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Infosys BPM is hiring a Help Desk Analyst to support field operations and maintain in-store business continuity through phone support, troubleshooting, and user training. The role requires strong customer service, communication, hardware/software knowledge, and networking skills.
What you’ll do
Provide phone support
Troubleshoot equipment and applications
Train users on processes
Track issues
Dispatch additional on-site support as needed
Maintain in-store business continuity
What you’ll need
HS Diploma, GED or equivalent
Minimum 1 year Help Desk / Call Center experience
Superior customer service skills
Clear communication skills
Team-oriented approach
High-level computer knowledge in hardware and software
Original job description
Infosys BPM is hiring a Help Desk Analyst to support field operations and maintain in-store business continuity. The role provides phone support, troubleshoots equipment and applications, trains users on processes, tracks issues, and dispatches additional on-site support as needed.HS Diploma, GED or equivalentMinimum 1 year Help Desk / Call Center…