Business Advisor, IT Service Center at Cardinal Health · Dublin, OH · Joined
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Business Advisor, IT Service Center
Cardinal Health · Dublin, OH · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$68k–$96kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: IT Service Center · Source: jobright · Posted by joined-scrapper
About the role
This role acts as a strategic bridge between IT Service Center and business stakeholders, focusing on service performance, stakeholder management, and continuous improvement. The position requires experience with ITSM platforms like ServiceNow and strong analytical skills to drive operational excellence.
What you’ll do
Serve as strategic liaison among IT Service Center, business stakeholders, product teams, and support organizations
Manage stakeholder relationships and operational readiness
Perform service performance analysis and reporting
Drive continuous improvement initiatives in automation, self-service, knowledge management, and workforce effectiveness
What you’ll need
Bachelor's degree in IT, Business Administration, or equivalent work experience
4+ years in IT Service Management, Help Desk/Call Center operations, or IT Service Delivery
Hands-on experience with ServiceNow or equivalent ITSM platforms
Proficiency with ServiceNow, Hive Project Management, Verint, Genesys Cloud, and Tableau reporting tools
Original job description
Cardinal Health is seeking a Business Advisor, IT Service Center to serve as a strategic liaison among the IT Service Center, business stakeholders, product teams, and support organizations. The role manages stakeholder relationships, operational readiness, service performance analysis, reporting, and continuous improvement initiatives involving automation,…