Customer Success Manager, Industrials at Lumafield · Boston, MA · Joined
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Customer Success Manager, Industrials
Lumafield · Boston, MA · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Industrials · Source: jobright · Posted by joined-scrapper
About the role
Lumafield is looking for a Customer Success Manager to manage industrial accounts, ensuring customers achieve success with their CT scanning and analysis tools while driving retention and growth.
What you’ll do
Manage customer accounts from onboarding through renewal
Help customers achieve measurable business outcomes
Drive retention and account growth
Partner with customers to understand their needs
Create and deliver executive level presentations
Navigate budget cycles and planning
What you’ll need
B.S. degree in Engineering
10+ years of experience mixing technical and client-facing roles
Passionate about Lean, process improvement, quality, and manufacturing technology
Excellent verbal and written communication
Commercial business exposure and interest, including budget cycles
Program Management experience
Original job description
Lumafield builds industrial CT scanning and AI-driven product analysis tools for manufacturing. The Customer Success Manager partners with customers, manages accounts from onboarding through renewal, and helps customers achieve measurable business outcomes while driving retention and account growth.B.S. degree in Engineering10+ years of working…