Senior Customer Support Manager, Robotics at Locus Robotics · Wilmington, MA · Joined
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Senior Customer Support Manager, Robotics
Locus Robotics · Wilmington, MA · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$100k–$200kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Team: Robotics Support Specialists · Source: jobright · Posted by joined-scrapper
About the role
Locus Robotics seeks a Senior Customer Support Manager to lead the Robotics Support Specialists team, overseeing support operations, escalations, and process improvements to scale customer support for AI-powered robotics systems.
What you’ll do
Lead the Robotics Support Specialists team
Manage support operations and escalations
Develop processes to improve service quality
Scale customer support operations
What you’ll need
5+ years leading technical support teams for integrated hardware and software solutions
Experience leading high-priority customer escalations and major incident (P1) response
Exceptional communication and leadership skills
Ability to develop team leads and technical specialists
Set clear performance expectations and drive performance improvement
Excellent written and verbal English communication skills
Original job description
Locus Robotics builds AI-powered robotics systems for global supply chains. The Senior Customer Support Manager, Robotics leads the Robotics Support Specialists team, manages support operations and escalations, and develops processes to improve service quality and scale customer support.5+ years of experience leading technical support teams for integrated…