Senior Production Support Engineer (8 am - 5 pm ET)
Pindrop · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$90k–$110kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Pindrop is hiring a Senior Production Support Engineer to ensure platform reliability and resolve complex production issues, with a focus on API integrations, high-severity incident investigations, and cross-team collaboration to improve customer outcomes.
What you’ll do
Provide technical expertise across Pindrop's platform with a focus on API integrations
Perform complex troubleshooting and support production reliability
Own critical production issues and high-severity incident investigations
Collaborate across teams to improve customer outcomes and system reliability
Manage technical escalations and independently troubleshoot complex issues
What you’ll need
7+ years in Production Support, Application Support, Technical Support Engineering, or a related role
Strong knowledge of RESTful APIs, API integrations, HTTP/HTTPS, authentication, and troubleshooting tools such as Postman or cURL
Experience with cloud platforms such as AWS or GCP
Working knowledge of Linux, SQL, relational databases, and scripting
Experience investigating application logs, production issues, and complex system behavior
Understanding of VoIP/SIP and networking fundamentals, with strong communication, documentation, and mentoring skills
Original job description
Pindrop is hiring a Senior Production Support Engineer to provide technical expertise across its platform, with a focus on API integrations, complex troubleshooting, and production reliability. The role owns critical production issues and high-severity incident investigations while collaborating across teams to improve customer outcomes and system…