Customer Service Engineer (VA ESOM) at Kentro · Anchorage, AK · Joined
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Customer Service Engineer (VA ESOM)
Kentro · Anchorage, AK · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: VA ESOM · Source: jobright · Posted by joined-scrapper
About the role
Provides onsite and remote end-user IT support for the Department of Veterans Affairs' End Point Support and Operations Monitoring contract at the Anchorage VA Medical Center. Responsibilities include troubleshooting hardware and software, supporting accounts and network services, and maintaining service ticket processes.
What you’ll do
Provide onsite and remote end-user IT support
Troubleshoot hardware and software issues
Support accounts and network services
Maintain service ticket processes
Conduct routine system administration tasks and log data
What you’ll need
Bachelor's degree in computer science, electronics engineering, or other technical discipline, or 8 years of relevant experience
2+ years of IT Technical Support, Help Desk, or System Administration experience
US Citizen or Lawful Permanent Resident
Willing and able to obtain Public Trust Suitability clearance
Experience with routine system administration tasks and system admin logs
Proficiency with Microsoft Office and basic Windows system administration
Original job description
Kentro is hiring a Customer Service Engineer to provide onsite and remote end-user IT support for the Department of Veterans Affairs’ End Point Support and Operations Monitoring contract. The role involves troubleshooting hardware and software, supporting accounts and network services, and maintaining service ticket processes at the Anchorage VA Medical…