ADT+ Retention and Customer Service Representative at ADT · United States · Joined
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ADT+ Retention and Customer Service Representative
ADT · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$18–$21/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
ADT is hiring a remote Retention and Customer Service Representative to handle incoming cancellation requests, resolve customer concerns, and offer solutions that improve loyalty. The role requires sales and call center experience, strong de-escalation and negotiation skills, and the ability to multitask across systems.
What you’ll do
Handle incoming calls from customers requesting cancellation
Resolve customer concerns and recommend solutions and services to improve loyalty
Overcome objections and de-escalate difficult calls with empathy and professionalism
Listen for customer clues and ask the right questions to save or sell
Identify causes of cancellation requests and negotiate solutions
Interpret contracts and communicate terms and conditions
What you’ll need
2+ years in a sales role with selling or saving customers tied to performance
2+ years call center customer service and sales experience
High school diploma, GED, college degree, or some college
Sales experience
Knowledge of ADT policies, products, services, and systems
Knowledge of the wireless industry and other security companies
Original job description
ADT is hiring an ADT+ Retention and Customer Service Representative to retain customers who request cancellation of their services. The role handles incoming calls, resolves customer concerns, and recommends solutions and services to improve customer loyalty and retention.Utilize **customer service and sales experience** dailyMust have **sales…