Customer Care Representative I at Leslie's · Phoenix, AZ · Joined
L
Customer Care Representative I
Leslie's · Phoenix, AZ · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Serves as the primary customer contact for Leslie's, handling inquiries via phone and email, resolving order issues and complaints, and coordinating with internal departments and an offshore team to ensure customer satisfaction.
What you’ll do
Handle customer inquiries via phone and email
Assist with customer care cases and order issues
Resolve complaints and process returns
Answer product and policy questions
Coordinate with internal departments and offshore team
What you’ll need
Excellent verbal and written communication skills
Strong interpersonal skills with empathy
Proficiency in Salesforce and MS Office Suite
Ability to multitask and manage time effectively
Problem-solving and solution-oriented mindset
College degree and customer service experience
Original job description
Leslie's hires a Customer Care Representative I to serve as the primary customer contact and provide support through phone and email. The role assists with customer care cases, order issues, complaints, returns, and product and policy questions while coordinating with internal departments and an offshore team.Excellent verbal and written communication…