Senior Customer Success Manager at 9fin · New York, NY · Joined
9
Senior Customer Success Manager
9fin · New York, NY · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$120k–$175kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Senior Customer Success Manager responsible for driving client adoption and growth of 9fin's debt-market intelligence platform, partnering with account managers and using data-driven strategies to improve customer experience.
What you’ll do
Help clients understand and improve platform usage
Partner with account managers on client projects
Use data-driven strategies to grow usage
Collaborate across teams to improve customer experience
Build strong relationships within buyside, sellside & advisory community
Manage and grow a book of enterprise clients
What you’ll need
4+ years of account management or Customer Success experience
Strong knowledge of financial markets
Track record managing $1m+ enterprise client book
Excellent written and verbal communication
Team player and able to work independently
Existing Leveraged Finance network (beneficial)
Original job description
9fin is hiring a Senior Customer Success Manager to help clients understand and improve their use of its debt-markets platform. The role partners with account managers on client projects, uses data-driven strategies to grow usage, and collaborates across teams to improve the customer experience.4+ years of relevant account management or Customer Success…