Business Process Optimization Analyst, Contact Center at Navy Federal Credit Union · Pensacola, FL · Joined
NU
Business Process Optimization Analyst, Contact Center
Navy Federal Credit Union · Pensacola, FL · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
$33–$45/hrListed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Navy Federal Credit Union is seeking a Business Process Optimization Analyst to analyze workflows and improve operational efficiency, reduce costs, and enhance service quality. The role involves documenting processes, collaborating with stakeholders, implementing changes, and monitoring performance.
What you’ll do
Analyze workflows and identify improvement opportunities
Document and standardize processes
Collaborate with stakeholders
Implement process improvements
Monitor performance metrics
Support business case development and ROI modeling
What you’ll need
2+ years of experience in process improvement or business analysis
Intermediate understanding of business and operating environment
Experience in root cause analysis and problem-solving
Experience in cross-functional collaboration
Proficient in process improvement methodologies
Bachelor's Degree in Business, Operations, or related field
Original job description
Navy Federal Credit Union is hiring a Business Process Optimization Analyst to analyze workflows and identify opportunities to improve operational efficiency, reduce costs, and enhance service quality. The role supports process improvements through documentation, analysis, stakeholder collaboration, implementation, and performance monitoring.2+ years of…