Docketly-Customer Success Manager at ABC Legal Services · United States · Joined
AS
Docketly-Customer Success Manager
ABC Legal Services · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$70k–$80kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
ABC Legal Services' Docketly is hiring a Customer Success Manager to manage enterprise law firm client outcomes, satisfaction, and growth while onboarding clients and supporting technical integrations. This remote role calls for analytical, AI-forward customer success professionals with BI and dashboard experience.
What you’ll do
Manage enterprise law firm client outcomes, satisfaction, and growth
Onboard new clients
Support technical integrations
Run client meetings and write follow-ups
Stay organized across a full client portfolio
Analyze data, find trends, and communicate them clearly
What you’ll need
3–5 years in customer success, account management, or client-facing operations
Independently dig into data, find trends, and communicate clearly
Reach for AI tools first and show examples
Comfortable with dashboards and BI tools like Metabase
Run tight client meetings and write crisp follow-ups
Stay organized across a full portfolio
Original job description
Docketly, a provider of software and a nationwide network of stand-in attorneys for the creditor’s rights industry, is hiring a Customer Success Manager. The role manages enterprise law firm client outcomes, satisfaction, and growth, while onboarding new clients and supporting technical integrations.Have 3–5 years in customer success, account management,…