Senior Customer Success Manager at Inspired Thinking Group (ITG) · Nashville, TN · Joined
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Senior Customer Success Manager
Inspired Thinking Group (ITG) · Nashville, TN · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$90k–$95kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
The Senior Customer Success Manager at ITG guides clients through onboarding, implementation, training, and ongoing account management, driving product adoption and retention. This role requires 5+ years in tech customer service and strong project management skills.
What you’ll do
Guide clients through onboarding, implementation, training, and ongoing account management
Drive product adoption, measurable client value, satisfaction, and retention
Coordinate with internal teams and represent client feedback
What you’ll need
5+ years in technology customer service
3+ years managing enterprise/strategic accounts
Strong technical and non-technical project management
Exceptional communication skills
Experience with reporting tools (Monday, Planhat, Asana, Jira)
Ability to solve complex problems
Original job description
Inspired Thinking Group (ITG) is hiring a Senior Customer Success Manager to guide clients through onboarding, implementation, training, and ongoing account management for ITG’s technology solutions. The role drives product adoption, measurable client value, satisfaction, and retention while coordinating with internal teams and representing client feedback.…