Senior Retention Specialist, CRM at Darkroom · New York, NY · Joined
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Senior Retention Specialist, CRM
Darkroom · New York, NY · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
$60k–$80kListed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: CRM · Source: jobright · Posted by joined-scrapper
About the role
Darkroom is hiring a Senior Retention Specialist to own and scale the CRM program for a high-growth consumer technology client, focusing on automated journeys, segmentation, and deliverability across the customer lifecycle.
What you’ll do
Implement automated customer journeys across email, SMS, push, and in-app
Build advanced segmentation and personalized content
Own deliverability: domain authentication, reputation, list hygiene
Manage channel KPIs and diagnose performance drops
Design and execute A/B and multivariate tests
Collaborate with client engineering teams on data flows
What you’ll need
3-5+ years of hands-on lifecycle, CRM, or email marketing execution
Deep expertise in at least one enterprise-grade ESP (Braze, SFMC, Iterable, Customer.io)
Built complex event-triggered journeys from scratch
Fluent in advanced segmentation and scaled programs
Experience with loyalty, rewards, and win-back programs
Proficient in HTML/CSS for email templates
Original job description
Darkroom is hiring a Senior Retention Specialist to build and own the CRM program for a high-growth consumer technology client. The role focuses on implementing automated customer journeys, segmentation, deliverability, and channel performance across the customer lifecycle.3–5+ years of hands-on lifecycle, CRM, or email marketing execution, with deep…