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Senior Service Professional at Cetera Financial Group · Dallas, TX · Joined
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Senior Service Professional

Cetera Financial Group · Dallas, TX · Just now · 0 applicants
NewHybridFull-timeSenior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Senior
Team: Advisor Support · Source: jobright · Posted by joined-scrapper

About the role

Cetera Financial Group seeks a Senior Service Professional to join its Advisor Support team in Dallas, providing operational and customer service support to advisors and clients, including account and transaction assistance, training, and escalation support. The role requires strong communication and organizational skills, comfort with AI-powered tools, and experience in financial services.

What you’ll do

  • Provide operational support and customer service to advisors, their teams, and clients
  • Assist with accounts and transactions
  • Track service requests
  • Deliver training
  • Provide escalation support

What you’ll need

  • High School Diploma or GED
  • 1 year applicable experience
  • 1 year experience with MS Office tools
  • Prior experience processing financial transactions highly desirable
  • Call center experience
  • Familiarity with Schwab, Fidelity, or Pershing in systems like Orion and Envestnet

Original job description

Cetera Financial Group is hiring a Senior Service Professional for its Advisor Support team in Dallas. The role provides operational support and customer service to advisors, their teams, and clients, including account and transaction assistance, service request tracking, training, and escalation support.High level of comfort working with AI-powered tools…

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