Team: Managed Inference · Source: jobright · Posted by joined-scrapper
About the role
Crusoe is looking for a Senior Cloud Support Engineer to provide technical support for its sustainable GPU cloud platform, troubleshoot infrastructure issues, and help customers get the most from Crusoe Cloud.
What you’ll do
Provide technical support to customers on Crusoe Cloud
Troubleshoot cloud infrastructure issues
Collaborate with engineering teams to resolve incidents
Help customers use Crusoe Cloud effectively
Prioritize competing escalations and analyze complex technical issues
What you’ll need
Bachelor's degree in IT, Computer Science, Engineering, or related field, or 2+ years of equivalent technical experience
2+ years of experience in a customer support role, ideally within cloud, storage, or networking environments
Strong command-line interface (CLI) skills in Linux environments and proficiency with Git
Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana)
Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP)
Excellent communication and customer service skills, including the ability to prioritize competing escalations
Original job description
Crusoe provides sustainable, high-performance GPU cloud computing for AI and other demanding workloads. The Senior Cloud Support Engineer provides technical support to customers, troubleshoots cloud infrastructure issues, and collaborates with engineering teams to resolve incidents and help customers use Crusoe Cloud.Bachelor's degree in IT, Computer…