Customer Support Associate at Convera · Santa Ana, CA · Joined
C
Customer Support Associate
Convera · Santa Ana, CA · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Convera seeks a Customer Support Associate to provide consistent multi-channel support, resolve customer issues, and collaborate to improve service performance.
What you’ll do
Resolve customer issues across multiple service channels
Handle cases and complaints
Follow regulatory requirements
Collaborate with teammates to improve customer experience and service performance
What you’ll need
1+ year customer support, service, or contact center experience
Strong written and verbal communication skills
Ability to follow procedures and resolve multi-step issues
Strong problem-solving and conflict-resolution skills
Professionalism, resilience, and customer focus
Proficient in standard business systems and tools
Original job description
Convera, a B2B cross-border payments company, is hiring a Customer Support Associate to provide consistent support across multiple service channels. The role resolves customer issues, handles cases and complaints, follows regulatory requirements, and collaborates with teammates to improve customer experience and service performance.Minimum of 1 year of…