Research Operations Lead at Mercury · United States · Joined
M
Research Operations Lead
Mercury · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$189k–$237kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Research Operations · Source: jobright · Posted by joined-scrapper
About the role
Mercury seeks a Research Operations Lead to build and scale its research program, owning research enablement strategy, tooling, and workflows while coaching a direct report. The ideal candidate brings deep operations experience, qualitative and quantitative skills, and a passion for elevating customer learning across teams.
What you’ll do
Set research enablement strategy
Strengthen research quality and customer learning across teams
Manage research tools and workflows
Coach a direct report
Build and scale the research program
Use AI in daily work
What you’ll need
8+ years of hands-on research operations experience
1-2 years of people management experience
Qualitative research experience and quantitative fluency
Thrive in ambiguity
Excellent coach to non-researchers
Clear communication with practitioners and senior stakeholders
Original job description
Mercury is hiring a Research Operations Lead to build and run its research program as the company scales. The role sets research enablement strategy, strengthens research quality and customer learning across teams, manages research tools and workflows, and coaches a direct report.Have 8+ years of hands-on research operations experience and a track record…