Manager Customer Success at Quest Software · Austin, TX · Joined
QS
Manager Customer Success
Quest Software · Austin, TX · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Quest Software is seeking a Customer Success Manager to lead and develop a team supporting strategic and enterprise accounts, overseeing customer success strategy, outcomes, and cross-functional alignment. The role requires extensive experience in enterprise SaaS customer success, executive relationship management, and driving expansion deals.
What you’ll do
Lead and develop a customer success team for strategic and enterprise accounts
Oversee customer success strategy and customer outcomes
Manage operational performance and escalations
Align cross-functionally with Sales, Renewals, Product, and Support
Coach teams on customer engagement strategies and drive customer value realization
Drive expansion deals in partnership with the broader Account Team
What you’ll need
Minimum of 5 years managing or leading a team in Customer Success
Minimum of 5 years of professional experience in Customer Success in an enterprise SaaS environment
Proven ability to manage executive-level relationships, including VP/CxO stakeholders
Experience with Customer Success tools (Gainsight, Gong, Aviso) and Salesforce CRM
Familiarity with enterprise IT environments, particularly Microsoft, Active Directory, Entra ID, and/or SaaS transformation
Proven ability to drive expansion deals in partnership with the broader Account Team
Original job description
Quest Software is hiring a Customer Success Manager to lead and develop a team supporting strategic and enterprise accounts. The role oversees customer success strategy, customer outcomes, operational performance, escalations, and cross-functional alignment with Sales, Renewals, Product, and Support.Minimum of 5 years of experience managing or leading a…