Team: Customer Experience · Source: jobright · Posted by joined-scrapper
About the role
Lead a vertical within Aleph's Customer Experience team, managing Engagement Managers and a personal book of business. Drive adoption of the FP&A platform and own customer retention, expansion, and outcomes.
What you’ll do
Lead a vertical within the Customer Experience team
Manage a personal book of business
Drive customer adoption and strategic partnership
Lead and develop Engagement Managers
Own customer retention, expansion, and outcomes
Manage implementation and adoption of FP&A platform
What you’ll need
Track record in FP&A, strategic finance, or private equity
Proven people leadership including hiring and coaching
Advanced modeling skills in Excel or Google Sheets
Confidence engaging with CFOs and controllers
Deep sense of ownership and independence
Experience at a high-growth startup
Original job description
Aleph is hiring a Manager, CX to lead a vertical within its Customer Experience team, which implements its FP&A platform, drives customer adoption, and serves as a strategic partner. The role leads Engagement Managers while managing a personal book of business and owning customer retention, expansion, and outcomes.A solid track record in FP&A, strategic…