IT Support Technician Level 1 at Info Advantage Inc. · Rochester, NY · Joined
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IT Support Technician Level 1
Info Advantage Inc. · Rochester, NY · Just now · 0 applicants
NewOn-siteFull-timeJunior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
Provides remote end-user IT support in a managed services environment, including workstation deployments, client onboarding, documentation, and service improvements.
What you’ll do
Provide remote end-user support
Assist with workstation deployments
Support client onboarding
Create and maintain documentation
Contribute to service improvements
What you’ll need
1–3 years of helpdesk, service desk, or MSP experience
Strong working knowledge of Windows 11, Microsoft 365, and basic networking (DNS, DHCP, VPNs)
Experience providing remote technical support
Familiarity with ticketing systems and documentation best practices
Strong customer service, communication, and time-management skills
Experience with MSP environments, endpoint management, workstation imaging, and relevant certifications preferred
Original job description
Info Advantage Inc. is hiring an IT Support Technician Level 1 to provide remote end-user support in a managed services environment. The role also assists with workstation deployments, client onboarding, documentation, and service improvements.1–3 years of experience in a helpdesk, service desk, or MSP environmentStrong working knowledge of: + Windows…