Technical Customer Success Manager at fonio.ai · New York, NY · Joined
F
Technical Customer Success Manager
fonio.ai · New York, NY · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$70k–$150kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Own the success and retention of US SMB customers at fonio.ai by setting up AI assistants and workflows, building strong relationships, and proactively managing value and churn risk.
What you’ll do
Own success, satisfaction, and retention of US SMB customers after they sign
Manage customer relationships
Set up AI assistants and implement workflows
Proactively engage with customers
Identify value and churn risks
What you’ll need
2–5 years in Customer Success, Account Management, Forward Deployed Engineering, or a technical client-facing SaaS/B2B role
Comfortable reading API documentation and error logs to troubleshoot setup issues
Native-level or C2 English
Builds trust easily by phone or video
Structured, autonomous, and proactive
Hands-on experience with AI and automation tools such as n8n, Make, Codex, or similar
Original job description
fonio.ai is hiring a Technical Customer Success Manager to own the success, satisfaction, and retention of its US SMB customers after they sign. The role focuses on customer relationships, AI assistant setup and workflow implementation, proactive engagement, and identifying value and churn risks.2–5 years in Customer Success, Account Management, Forward…