Senior Customer Success Manager, Public Sector at Findhelp · Nashville, TN · Joined
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Senior Customer Success Manager, Public Sector
Findhelp · Nashville, TN · 1h ago · 0 applicants
NewOn-siteFull-timeSenior
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Senior
Team: Public Sector · Source: jobright · Posted by joined-scrapper
About the role
Findhelp is hiring a Senior Customer Success Manager to lead strategic relationships and account health for high-profile public sector government clients, driving program expansion and policy-aligned outcomes. The role blends executive storytelling, data-driven strategy, and internal advocacy to manage complex customer lifecycles and renewals.
What you’ll do
Manage executive-level relationships across high-revenue public sector accounts
Design and deliver high-impact Executive Governance Reviews connecting platform analytics to policy goals
Own the post-award customer lifecycle for complex accounts alongside Sales, Legal, and Implementation teams
Architect scalable best-practice blueprints and inter-agency mobilization strategies
Harness Customer Success platforms, HubSpot, and generative AI to model account risk and automate engagement
Serve as the primary internal advocate for public sector requirements and manage escalations
What you’ll need
7+ years in Enterprise Customer Success, GovTech Consulting, or Strategic Account Management
Managing large-scale public sector or healthcare portfolios
In-depth understanding of government procurement cycles, inter-agency data sharing, and healthcare interoperability tools
Proven ability to build consensus and present to C-suite/appointed officials
Expert command of Vitally, HubSpot, and generative AI tools
Skilled at translating complex policy and agency requirements into technical specifications
Benefits
401k & equity grantsFree food and onsite gym at our Austin HQPaid parental leaveCompetitive PTO & 10 paid holidaysComprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverageLeadership Development Training
Original job description
Findhelp is hiring a Senior Customer Success Manager, Public Sector to lead strategic direction and account health for high-profile government clients. The role builds executive partnerships, connects platform analytics to policy and outcome goals, expands programs across agencies, and manages customer lifecycle needs, escalations, and renewals.Strategic…