Regional Manager, Customer Accounts - West Coast at Tenna · Remote (CA, WA, or OR) · Joined
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Regional Manager, Customer Accounts - West Coast
Tenna · Remote (CA, WA, or OR) · 1h ago · 0 applicants
NewRemoteFull-timeManager
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Accounts · Source: builtin · Posted by joined-scrapper
About the role
Tenna is seeking a Regional Manager to lead a team of Customer Account Managers across the West Coast, focusing on retention, expansion, and customer value. This remote leadership role requires B2B SaaS customer success experience and people management skills.
What you’ll do
Supervise, coach, and develop a regional team of Customer Account Managers
Own retention and expansion results, including gross/net revenue retention and renewals
Review account health, product adoption, escalations, and renewal risk with each CAM
Step in for key customer conversations when accounts are at risk
Partner with Sales, Product, Support, and Professional Services to improve outcomes
Maintain Salesforce discipline and accurate reporting across the region
What you’ll need
5+ years in B2B SaaS Customer Success, Account Management, or post-sales
2+ years of direct people management experience
Track record of driving renewals, retention, and expansion
Working knowledge of SaaS metrics (GRR, NRR, churn, adoption, ARR, ACV)
Strong Salesforce experience and advanced Excel/data analysis skills
Experience with Enterprise and Mid-Market customers in complex environments
Benefits
Remote work programCompetitive compensation packagesOpportunities for growth and developmentRobust low-cost benefit packagesPaid Time Off and Volunteer Time Off401k match
Original job description
Position DescriptionTenna is searching for a Regional Manager, Customer Accounts to lead our team of Customer Account Managers (CAMs) across the Central United States. In this front-line leadership role, you won’t manage a book of accounts yourself. Instead, you’ll make sure every CAM on your team is set up to win and every customer in your region gets real…