ServiceNow Business Analyst at RTX · United States · Joined
R
ServiceNow Business Analyst
RTX · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$87k–$165kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Enterprise Services · Source: jobright · Posted by joined-scrapper
About the role
RTX seeks a ServiceNow Business Analyst on the Enterprise Services team to capture and implement ITSM requirements for Incident, Problem, and Change Management, translating stakeholder needs into development criteria on ServiceNow. The role is remote and requires U.S. work authorization without company sponsorship.
What you’ll do
Capture and implement ITSM requirements for Incident, Problem, and Change Management
Translate stakeholder needs into development criteria and technical solutions
Collaborate with SMEs, business stakeholders, developers, and internal customers
Define functional specifications for ServiceNow implementations
Support effective implementation on the ServiceNow platform
Participate in Agile backlog refinement and testing activities
What you’ll need
U.S. work authorization without company immigration sponsorship
STEM degree and a minimum of 5 years of relevant experience
4+ years as a Business Analyst with at least 2 years supporting ServiceNow
Strong understanding of ServiceNow ITSM processes and modules
Proficiency in Microsoft Excel and Visio
Relevant certifications such as IIBA, ITIL/BPM, or ServiceNow
Original job description
RTX is hiring an ITSM ServiceNow Business Analyst for its Enterprise Services team. The role captures and implements ITSM requirements, primarily for Incident, Problem, and Change Management, translating stakeholder needs into development criteria and supporting effective implementation on the ServiceNow platform.Must be authorized to work in the U.S.…