Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
This remote role at Sirion manages a portfolio of enterprise accounts for the company's AI-native contract lifecycle management platform. The Customer Success Manager drives retention, adoption, and value realization while identifying expansion opportunities with senior stakeholders.
What you’ll do
Own a portfolio of enterprise accounts
Drive retention, adoption, customer health, and value realization
Identify and qualify expansion opportunities
Lead business reviews with senior audiences
Partner with Sales on expansion handoff
What you’ll need
5+ years in Customer Success, account management, or comparable customer-facing role
Demonstrated ownership of retention (GRR) and adoption outcomes for enterprise accounts
Experience driving measurable value realization with senior cross-functional stakeholders
Experience identifying and qualifying expansion whitespace and partnering with Sales
Excellent executive communication and relationship-building skills
Proficiency with Customer Success platforms and CRM such as Salesforce
Original job description
Sirion provides an AI-native contract lifecycle management platform. The Customer Success Manager owns a portfolio of enterprise accounts, driving retention, adoption, customer health, and value realization throughout the customer lifecycle while identifying and qualifying expansion opportunities.5+ years in Customer Success, account management, or a…