Epson seeks a senior Product Manager to drive its direct-to-consumer subscription program, focusing on onboarding, subscriber success, retention, lifecycle management, and customer issue resolution. The role uses customer insights and operational data to improve the customer experience and coordinate cross-functional initiatives.
What you’ll do
Lead onboarding and subscriber success for the direct-to-consumer subscription program
Manage customer lifecycle, retention, churn reduction, and win-back initiatives
Oversee BPO relationship management and service processes
Resolve customer issues and escalations
Use customer feedback and operational data to identify improvement opportunities
Coordinate cross-functional initiatives across global teams
What you’ll need
8–12 years of experience in product management, program management, customer experience, or related discipline
Experience developing customer lifecycle and retention strategies
Strong understanding of customer experience principles and journey management
Strong analytical and problem-solving skills
Excellent communication and stakeholder influence skills
Bachelor's degree or equivalent experience
Original job description
Epson is a global technology leader focused on efficient, compact, and precise innovation. The Product Manager, CX & Customer Lifecycle contributes to the strategic direction and execution of Epson’s direct-to-consumer subscription program, leading onboarding, subscriber success, retention, lifecycle management, BPO relationship management, service…