DeepHealth · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$70k–$80kListed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Strategic Accounts · Source: jobright · Posted by joined-scrapper
About the role
DeepHealth is hiring a remote Technical Support Engineer to provide dedicated L1 support to strategic healthcare IT customers, handling incidents, escalations, and proactive reliability efforts.
What you’ll do
Provide advanced, dedicated technical support to strategic healthcare IT customers
Troubleshoot and resolve technical incidents
Coordinate escalations and customer communication
Support reliable customer environments through proactive monitoring
Maintain documentation and provide training
Collaborate cross-functionally
Original job description
DeepHealth is hiring a Technical Support Engineer L1 - Strategic Accounts to provide advanced, dedicated technical support to strategic healthcare IT customers. The role troubleshoots and resolves technical incidents, coordinates escalations and customer communication, and supports reliable customer environments through proactive monitoring, documentation,…