Senior Lead Customer Insights Manager at Lumen Technologies · United States · Joined
LT
Senior Lead Customer Insights Manager
Lumen Technologies · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$106k–$141kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Insights · Source: jobright · Posted by joined-scrapper
About the role
Lumen Technologies is hiring a Senior Lead Customer Insights Manager to own the Enterprise Customer Insights Roadmap and deliver research and analytics that guide customer-centric business decisions. The role combines quantitative analysis, survey design, customer interviews, and executive storytelling to drive growth.
What you’ll do
Deliver the Enterprise Customer Insights Roadmap
Design and execute customer research and analytics projects
Translate findings into actionable recommendations
Support marketing, product, operations, and sales leaders
Manage external insights vendors to keep studies on scope, time, and budget
Communicate insights clearly to executive audiences
What you’ll need
Bachelor's degree in Marketing, Business, Psychology, Statistics, or related field
5-7 years of experience in B2B Customer Insights
Experience in the technology or software industry
Experience analyzing quantitative customer and market data using statistical methods
Strong survey design, programming, and distribution skills
Hands-on experience with live customer interviews and external vendor management
Original job description
Lumen Technologies is hiring a Senior Lead Customer Insights Manager to deliver its Enterprise Customer Insights Roadmap. The role designs and executes customer research and analytics projects, translating findings into recommendations that help marketing, product, operations, and sales leaders make customer-centric decisions and drive growth.Bachelor's…