About the role

What you’ll do

• Own post-sales customer relationships and monitor account health
• Drive retention and revenue growth through technical guidance, problem-solving, training, and support
• Support customers throughout onboarding and adoption
• Manage implementations including requirements analysis, design, configuration, testing, training, change management, and support
• Align technical concepts with customer requirements and solve complex business issues
• Travel up to 30% across the US and Canada

What you’ll need

• Solid understanding of Intelligent Transportation Systems (ITS) and prior ITS/transportation experience with a traffic technology manufacturer or city/municipality
• Proven track record in account management, project management, installation, or configuration in a technical B2B/B2G customer support environment
• Exceptional oral and written communication skills across all organizational levels
• Consulting skills including team facilitation, business case development, business analysis, process mapping, and process redesign
• Ability to manage implementation and align technical concepts with customer requirements
• Willingness to travel up to 30% across the US and Canada

Original job description