Manager, Customer Success at Hammond Power Solutions · Baraboo, WI · Joined
HS
Manager, Customer Success
Hammond Power Solutions · Baraboo, WI · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
$112k–$140kListed
Workplace
On-site
Job type
Full-time
Level
Manager
Source: jobright · Posted by joined-scrapper
About the role
Lead and build a proactive customer success organization for a transformer manufacturer, focusing on improving customer service, experience, and loyalty through data-driven strategies and cross-functional collaboration.
What you’ll do
Design and implement customer success strategy and operating model
Manage customer experience and service recovery
Drive data analytics and performance management
Lead process improvement and operational excellence initiatives
Foster cross-functional leadership and influence
Implement change management and organizational transformation
What you’ll need
Minimum 10 years of progressive leadership in Customer Success or related function
Experience leading customer-facing teams in complex B2B manufacturing
Proven success leading service transformation initiatives
Experience managing customer interactions involving orders, quotations, and technical inquiries
Demonstrated success leading and developing high-performing teams
Bachelor's degree in Business, Operations, Engineering, or related field
Original job description
Hammond Power Solutions (HPS) is a manufacturer of dry-type transformers and electrical power solutions. The Manager, Customer Success – North America will build and lead a proactive customer success organization, improve customer service and experience, and strengthen customer loyalty. The role will lead the team and partner cross-functionally to resolve…