Quality Assurance Analyst at Keller Postman LLC · United States · Joined
KL
Quality Assurance Analyst
Keller Postman LLC · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
$25–$27/hrListed
Workplace
Remote
Job type
Full-time
Level
Middle
Source: jobright · Posted by joined-scrapper
About the role
Keller Postman seeks a Quality Assurance Analyst to evaluate client interactions and case management activities for accuracy and compliance, providing feedback and supporting employee development.
What you’ll do
Evaluate client interactions and case management activities for accuracy, consistency, and professionalism
Identify performance gaps and provide actionable feedback
Support employee development
Ensure compliance with Firm procedures and protection of client information
Recognize trends and investigate discrepancies
What you’ll need
Strong attention to detail
Clear written and verbal communication skills
Proficiency with Microsoft Office (Excel, Word, Outlook, Teams)
Ability to handle sensitive client and Firm information with discretion
Experience in quality assurance, client services, or contact center environment
Must be able to read, write, and speak fluent English
Original job description
Keller Postman is seeking a Quality Assurance Analyst to evaluate client interactions and case management activities for accuracy, consistency, and professionalism. The role identifies performance gaps, provides actionable feedback, supports employee development, and helps ensure compliance with Firm procedures and protection of client information.Strong…