Customer Service Representative at BMW Group US · Columbus, OH · Joined
BU
Customer Service Representative
BMW Group US · Columbus, OH · Just now · 0 applicants
NewHybridFull-timeJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
BMW Group US is hiring a Customer Service Representative to respond to customer inquiries across multiple channels, resolve billing and service issues, and collaborate with internal teams to ensure a high-quality customer experience.
What you’ll do
Respond to customer inquiries across multiple channels
Provide accurate information on products, services, and policies
Resolve billing, order, vehicle service, and account issues
Document interactions
Escalate complex concerns
Collaborate with internal teams to support timely resolutions
What you’ll need
Demonstrated skills in customer service and customer support
Experience enhancing customer satisfaction and customer experience
Ability to manage multiple cases and channels in a fast-paced environment
Strong interpersonal, verbal, and written communication skills
Proficiency with common office software and CRM tools
Ability to learn complex products and policies quickly
Original job description
BMW Group US is hiring a Customer Service Representative to respond to customer inquiries across multiple channels and provide accurate information on products, services, and policies. The role resolves billing, order, vehicle service, and account issues, documents interactions, escalates complex concerns, and collaborates with internal teams to support…