Manager, Global BPO Management at Robinhood · Chicago, IL · Joined
R
Manager, Global BPO Management
Robinhood · Chicago, IL · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
$134k–$158kListed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Global BPO Management · Source: jobright · Posted by joined-scrapper
About the role
Robinhood is seeking a Manager to lead its global BPO partner network, overseeing operational performance, compliance, and commercial health while developing the team and partnering across Product, Finance, and Compliance.
What you’ll do
Lead outsourced operations and the global BPO partner network
Oversee partner relationships and operational performance
Ensure compliance and commercial health
Develop and manage the team
Collaborate with Product, Finance, and Compliance to improve processes
Control costs
What you’ll need
8+ years in vendor management, BPO, or operational leadership within financial services or technology
4+ years managing and developing teams
Proven experience managing global vendor networks with operational governance, SLAs, and financial budgeting
Strong analytical skills using Looker, Tableau, or SQL
Experience negotiating and managing commercial contracts including MSAs and SOWs
FINRA Series 7, 63, and 9/10 or Series 24 licenses preferred or willingness to obtain
Original job description
Robinhood is hiring a Manager, Global BPO Management to lead its outsourced operations and global BPO partner network. The role oversees partner relationships, operational performance, compliance, and commercial health while developing a team and collaborating across Product, Finance, and Compliance to improve processes and control costs.8+ years of…