Tata Consultancy Services · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
$120k–$160kListed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Tata Consultancy Services is looking for a Senior/Technical Consultant to lead ServiceNow implementations and delivery across ITSM, ITAM, ITOM, CSM, FSM, and related modules, including turning customer requirements into solutions, managing estimates, and mentoring teams.
What you’ll do
Lead ServiceNow implementation and delivery across ITSM, ITAM, ITOM, CSM, FSM, and related modules
Translate customer requirements into ServiceNow solutions
Review requirements for accurate estimation
Resolve application issues
Mentor project team members
Manage customer communications and project teams
What you’ll need
Experience as a Technical Lead
ITIL process knowledge and ability to evaluate customer requirements against ITIL/industry standards
Understanding customer business requirements and converting them to functional requirements
Led at least two implementation projects in ITSM/ITAM/ITOM/CSM/FSM and one complete ServiceNow implementation lifecycle
Certified ServiceNow Systems Administrator, ServiceNow Implementation Specialist, and ITIL V3 Foundation
Excellent communication, team management, and conflict resolution skills
Original job description
Tata Consultancy Services is hiring a Senior/Technical Consultant to lead ServiceNow implementation and delivery work across ITSM, ITAM, ITOM, CSM, FSM, and related modules. The role involves translating customer requirements into solutions, reviewing estimates, resolving application issues, mentoring teams, and managing customer communications and project…