Program Manager, Experience at DeVry University · United States · Joined
DU
Program Manager, Experience
DeVry University · United States · Just now · 0 applicants
NewRemoteFull-timeLead
Pay
$105k–$115kListed
Workplace
Remote
Job type
Full-time
Level
Lead
Source: jobright · Posted by joined-scrapper
About the role
DeVry University is seeking a Program Manager to lead customer experience strategy and optimize business processes across enterprise applications. The role focuses on improving student and customer journeys through data-driven decisions and cross-functional initiatives.
What you’ll do
Optimize and standardize business processes and enterprise applications
Lead customer experience strategy
Drive cross-functional initiatives to improve customer journeys, satisfaction, and loyalty
Engage stakeholders and drive process improvements
Use data-driven decisions to identify improvement opportunities
Manage projects focused on delivering results within timelines
What you’ll need
Experience implementing or managing an AI Agent
Strong understanding of Retrieval-Augmented Generation (RAG)
Bachelor's degree
Minimum 8 years of experience with at least 2 years in customer service, product development, or business process analyst roles
Knowledge of CX best practices and trends
Strong understanding of enterprise applications (CRM, website, support portals, call center, self-service, automation, digital support)
Original job description
DeVry University is seeking a Program Manager, Experience to optimize and standardize business processes and enterprise applications, with a focus on student and customer interactions. The role leads customer experience strategy and cross-functional initiatives to improve customer journeys, satisfaction, and loyalty through process optimization, stakeholder…