Klaviyo is looking for a Customer Success Operations Analyst to build and maintain reporting for Customer Success and Renewals, support planning and business reviews, and improve data processes. The role focuses on capacity, coverage, assignment, and performance data with a strong emphasis on SQL, BI tools, and cross-functional collaboration.
What you’ll do
Build and maintain capacity, coverage, assignment, and performance reporting
Support planning and business reviews for Customer Success and Renewals
Analyze renewal and customer coverage data
Improve reporting processes with CS leadership, Sales Ops, Finance, and Data
Explain data insights to stakeholders across different levels
Develop reliable and maintainable capacity models
What you’ll need
3-5 years in Customer Success Ops, Sales/Revenue Ops, FP&A, or analytics supporting a go-to-market team
Strong SQL and proficiency in Tableau or a similar BI tool
Salesforce and Gainsight experience
Advanced spreadsheet skills
Ability to build capacity models others can trust and maintain
Experience with territory design, account assignment, or capacity planning is a plus
Original job description
Klaviyo is hiring a Customer Success Operations Analyst to build and maintain capacity, coverage, assignment, and performance reporting for its Customer Success and Renewals teams. The role supports planning and business reviews, analyzes renewal and customer coverage data, and improves reporting processes in partnership with CS leadership, Sales Ops,…