Service Desk Analyst at GNC · Pittsburgh, PA · Joined
G
Service Desk Analyst
GNC · Pittsburgh, PA · Just now · 0 applicants
NewHybridContractJunior
Pay
Pay not listed
Workplace
Hybrid
Job type
Contract
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
GNC is seeking a Service Desk Analyst to provide first-level support for company systems and applications in a hybrid work setting in Pittsburgh, PA. The role focuses on documenting, troubleshooting, resolving, and escalating issues while delivering customer service to associates.
What you’ll do
Provide first-level support for company systems and applications
Document, troubleshoot, resolve, and escalate issues
Deliver customer service to associates
What you’ll need
Bachelor's degree in Computer Science, Business Administration, or related field, or equivalent experience
High proficiency in MS Office Suite, Outlook, and Internet applications
Strong analytical, problem-solving, and planning skills
Strong verbal and written communication skills
Ability to work autonomously and within a team in a fast-paced environment
1+ years of IT helpdesk, service desk, or customer call center experience (preferred)
Original job description
GNC is hiring a Service Desk Analyst to provide first-level support for company systems and applications. The role documents, troubleshoots, resolves, and escalates issues while delivering customer service to associates.Bachelor's Degree in Computer Science, Business Administration or related field; or an equivalent combination of education and experience…