Customer Success Manager at Coframe · San Francisco Bay Area, California · Joined
C
Customer Success Manager
Coframe · San Francisco Bay Area, California · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
$150k–$275kListed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Coframe seeks a Customer Success Manager to own customer outcomes from onboarding through renewal and expansion, driving adoption and ROI while leading commercial conversations and building scalable CS processes for its AI-driven personalization platform.
What you’ll do
Own customer outcomes from onboarding through renewal and expansion
Drive measurable ROI and product adoption
Serve as liaison between customers and internal teams
Lead commercial conversations
Build scalable customer success processes
What you’ll need
3+ years of Customer Success or Account Management experience in B2B SaaS
Track record of strong retention and expansion
Ability to quantify customer value and build ROI narratives
Comfortable navigating conversations with VPs of Growth, CMOs, and CPOs
Credible knowledge of A/B testing, conversion optimization, and AI-driven experimentation
Experience leading renewal and upsell conversations and closing agreements
Original job description
Coframe is a marketing technology company building AI-driven systems for adaptive, personalized user and agent interfaces. The Customer Success Manager will own customer outcomes from onboarding through renewal and expansion, drive measurable ROI and product adoption, and serve as the liaison between customers and Coframe’s internal teams. The role will…