Customer Service Representative - Evening Shift Role or Day/Evening Split Shift Role at CDM Smith · United States · Joined
CS
Customer Service Representative - Evening Shift Role or Day/Evening Split Shift Role
CDM Smith · United States · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
$73k–$120kListed
Workplace
Remote
Job type
Full-time
Level
Junior
Source: jobright · Posted by joined-scrapper
About the role
CDM Smith seeks a Customer Service Representative to support a lead service line replacement program, handling customer inquiries, documenting interactions, and coordinating with project teams. The role requires excellent communication, problem-solving, and Microsoft Office skills with a preference for utility or construction experience.
What you’ll do
Respond to customer inquiries
Document interactions
Research concerns
Coordinate with project teams
Help customers understand replacement activities and requirements
What you’ll need
Bachelor's degree
1 year of related experience
Excellent customer service, interpersonal, and problem-solving skills
Strong written and verbal communication skills
Proficiency with Microsoft Office applications
Ability to explain technical information to customers
Original job description
CDM Smith is hiring a Customer Service Representative to support a lead service line replacement program. The role responds to customer inquiries, documents interactions, researches concerns, coordinates with project teams, and helps customers understand replacement activities and requirements.Excellent customer service, interpersonal, and problem-solving…