Executive Director, Program Management, Customer Experience at Amplify · United States · Joined
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Executive Director, Program Management, Customer Experience
Amplify · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$150k–$175kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Experience · Source: jobright · Posted by joined-scrapper
About the role
Amplify is seeking an Executive Director to lead program management across its Customer Experience organization, overseeing program leaders and driving scalable delivery and improved outcomes through portfolio metrics and cross-functional collaboration.
What you’ll do
Lead portfolio-wide program management strategy, governance, and execution
Oversee program management leaders and teams
Establish scalable delivery standards
Align cross-functional stakeholders
Use portfolio metrics to improve execution and outcomes
What you’ll need
Bachelor's Degree or equivalent experience
8+ years of program, project, or portfolio management experience
7+ years of direct people management experience, including managing managers or Associate Director-level leaders
Advanced knowledge of Agile, Waterfall, Lean and enterprise portfolio tools such as Smartsheet, Jira, Asana
Experience leading enterprise-wide cross-functional initiatives with Product, Engineering, Finance, Operations, and Sales
PMP, Lean Six Sigma, Agile CSM, or equivalent project management certification
Original job description
Amplify is hiring an Executive Director, Program Management, Customer Experience, to lead portfolio-wide program management strategy, governance, and execution across its Customer Experience organization. The role oversees program management leaders and teams, establishes scalable delivery standards, aligns cross-functional stakeholders, and uses portfolio…