Director, Customer Success at Dot Compliance · United States · Joined
DC
Director, Customer Success
Dot Compliance · United States · Just now · 0 applicants
NewOn-siteFull-timeManager
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Manager
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Lead North America customer success and build global enterprise strategy, overseeing key accounts, renewals, and team growth while partnering with sales and professional services.
What you’ll do
Lead North America customer success team
Build global enterprise customer success strategy
Oversee strategic customer relationships
Drive renewals, retention, and account growth
Develop and manage the team
Partner with Sales, Professional Services, and regional leadership
What you’ll need
10+ years in enterprise customer success and account management in B2B SaaS
5+ years leading teams, including managers and individual contributors
Life sciences experience with quality, compliance, or GxP-regulated software
Proven ability to build trust with VP and C-Level leaders at Top-100 life sciences organizations
Track record of owning renewals and growth for large, multi-site accounts
Experience building or reshaping a CS program
Original job description
Dot Compliance is hiring a Director of Customer Success to lead its North America customer success team and build its global enterprise customer success strategy. The role oversees strategic customer relationships, team development, renewals, retention, and account growth while partnering with Sales, Professional Services, and regional leadership.10+…