Payments Success Specialist - Account Management at Weave · Lehi, UT · Joined
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Payments Success Specialist - Account Management
Weave · Lehi, UT · Just now · 0 applicants
NewHybridFull-timeMiddle
Pay
Pay not listed
Workplace
Hybrid
Job type
Full-time
Level
Middle
Team: Payments · Source: jobright · Posted by joined-scrapper
About the role
Weave is hiring a Payments Success Specialist to manage a portfolio of payments customers, driving retention and growth through proactive engagement and business reviews. The role requires strong customer relationship skills and experience in account management within payments or SaaS.
What you’ll do
Manage an assigned portfolio of payments customers
Drive retention, processing growth, and profitability
Build customer relationships
Identify account risks and opportunities
Lead proactive engagement and business reviews
Coordinate solutions with internal teams
What you’ll need
3+ years of experience in account management, customer success, or related customer-facing role
Experience owning a customer portfolio with measurable retention, growth, or revenue responsibilities
Ability to interpret account data, investigate performance changes, and recommend practical next steps
Confidence discussing pricing, processing performance, and operational concerns with business owners and senior stakeholders
Comfort with consistent outbound phone outreach and managing a recurring engagement schedule
Proficiency with Salesforce and Excel or Google Sheets
Original job description
Weave is hiring a Payments Success Specialist to manage an assigned portfolio of payments customers and drive retention, processing growth, and profitability. The role builds customer relationships, identifies account risks and opportunities, leads proactive engagement and business reviews, and coordinates solutions with internal teams.3+ years of…