Yelp · United States (excluding Bay Area) · Just now · 0 applicants
NewRemoteFull-timeJunior
Pay
$55kListed
Workplace
Remote
Job type
Full-time
Level
Junior
Team: Customer Success · Source: jobright · Posted by joined-scrapper
About the role
Yelp is hiring a remote Bilingual Customer Success Representative to support, consult with, and retain small business advertisers. This role handles inbound calls and emails in English and Mandarin, helping advertisers understand ad performance and recommend solutions.
What you’ll do
Support, consult with, and retain small business advertisers after the sale
Handle inbound calls and emails
Help advertisers understand the value and performance of their ad investments
Recommend advertising solutions in English and Mandarin
Handle tough conversations with business owners professionally and solutions-oriented
Balance consulting and supporting as needed
What you’ll need
Written and verbal fluency in Mandarin and English
Technically proficient with computers and information systems
Strong communication, problem-solving, and troubleshooting skills
Bachelor's degree or 3+ years of relevant client-facing experience
Access to an individual hardline high-speed internet connection
Experience in account management, sales, advertising, or small business (preferred)
Original job description
Yelp is hiring a Bilingual Customer Success Representative to support, consult with, and retain small business advertisers after the sale. The role handles inbound calls and emails, helps advertisers understand the value and performance of their ad investments, and recommends advertising solutions in English and Mandarin.candidate resides in the United…