Client Support Specialist - API at ICE · Omaha, NE +1 more · Joined
I
Client Support Specialist - API
ICE · Omaha, NE +1 more · Just now · 0 applicants
NewOn-siteFull-timeMiddle
Pay
Pay not listed
Workplace
On-site
Job type
Full-time
Level
Middle
Team: Client Support · Source: jobright · Posted by joined-scrapper
About the role
Provides front-line technical support for ICE Mortgage Technology products, helping clients with installation, configuration, and product use while escalating cases for complete resolutions. The role requires strong SaaS, database, and scripting familiarity along with customer-facing troubleshooting skills.
What you’ll do
Provide front-line technical support for ICE Mortgage Technology products
Resolve client questions about installation, configuration, and product use
Escalate cases when needed to ensure complete and timely resolutions
Support platform technologies and SaaS browser-based applications
What you’ll need
3 years' customer-facing technical support experience, or 1 year plus a bachelor's degree
Proficiency with Microsoft Windows, Microsoft Office, REST APIs, SQL Server, relational databases, and SaaS browser-based applications
Experience with PC setup, hardware troubleshooting, and software/hardware compatibility
Familiarity with writing and executing SQL queries and supporting Microsoft SQL Server
Ability to read and troubleshoot JavaScript, Python, or similar languages
Familiarity with Splunk or other log analyzers and network troubleshooting tools
Original job description
Intercontinental Exchange (ICE) hires a Client Support Specialist to provide front-line technical support for ICE Mortgage Technology products and platform technologies. The role resolves client questions about installation, configuration, and product use, escalating cases when needed to ensure complete and timely resolutions.3 years' experience in a…