Incident and Escalations Manager 2 - NYC at Datadog · New York, NY · Joined
D
Incident and Escalations Manager 2 - NYC
Datadog · New York, NY · Just now · 0 applicants
NewHybridFull-timeManager
Pay
$85k–$113kListed
Workplace
Hybrid
Job type
Full-time
Level
Manager
Source: jobright · Posted by joined-scrapper
About the role
Datadog seeks an Incident and Escalations Manager 2 to own customer communications and technical engagement during critical incidents, coordinating response and driving resolutions. The role also develops processes and automation to strengthen incident and escalation management.
What you’ll do
Manage customer communications and technical engagement during incidents
Coordinate incident response and drive complex escalations to resolution
Develop processes and automation to improve incident and escalation management
Assess customer and technical impact across system interdependencies
Collaborate with cross-functional stakeholders
What you’ll need
5+ years of related professional experience, including incident management and customer escalations
2+ years in a hands-on technical role (Support Engineering, SRE, Solutions Architecture, etc.)
Strong familiarity with cloud computing and modern software architectures
Experience coordinating cross-functional stakeholders and driving complex incidents
Strong written and verbal English communication skills
Bachelor's degree in Computer Science, Information Science/Technology, Engineering, or equivalent practical experience
Original job description
Datadog is hiring an Incident and Escalations Manager 2 to improve customer experiences during incidents and other critical moments. The role manages customer communications and technical engagement, coordinates incident response, and develops processes and automation to improve incident and escalation management.5+ years of related professional…