Customer Success Advisor, Commercial at Naviant · United States · Joined
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Customer Success Advisor, Commercial
Naviant · United States · Just now · 0 applicants
NewRemoteFull-timeSenior
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Senior
Source: jobright · Posted by joined-scrapper
About the role
Naviant is hiring a remote, senior Customer Success Advisor to support commercial manufacturing and supply chain clients. The role centers on building trusted relationships, driving product adoption and measurable value, and coordinating internal teams to support growth.
What you’ll do
Build trusted client partnerships and drive adoption and measurable value
Coordinate with internal teams to support customer success and account growth
Act as primary liaison between customers and internal teams
Own escalations and ensure issues are resolved with transparency and urgency
Identify opportunities for upsell, cross-sell, and expanded adoption
Deliver enablement, training, and best-practice guidance that drives ROI
What you’ll need
Proven ability to build long-term trust-based customer relationships
Comfortable engaging operational and executive stakeholders
Understanding of commercial industry environments such as manufacturing or supply chain
Skilled at owning escalations and coordinating across support and delivery functions
Experience identifying upsell, cross-sell, and expanded adoption opportunities
Authorized to work in the U.S. (sponsorship not provided)
Original job description
Naviant is seeking a Customer Success Advisor focused on commercial clients in manufacturing, supply chain, and related operationally complex environments. The role builds trusted client partnerships, drives adoption and measurable value, and coordinates with internal teams to support customer success and account growth.Proven ability to build and nurture…