EverCommerce Payments - Customer Care Specialist at EverCommerce · United States · Joined
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EverCommerce Payments - Customer Care Specialist
EverCommerce · United States · Just now · 0 applicants
NewRemoteFull-timeMiddle
Pay
Pay not listed
Workplace
Remote
Job type
Full-time
Level
Middle
Team: Payments · Source: jobright · Posted by joined-scrapper
About the role
Provides escalated partner support for EverCommerce payments, handling complex payment issues, API integration troubleshooting, and fraud authorization testing to ensure resolution within service-level targets.
What you’ll do
Manage escalated partner cases
Assist with API integrations and configuration
Coordinate technical issue resolution
Handle fraud authorization testing
Document bugs in Jira and coordinate with technical teams
Provide overflow support via phone, chat, and email
What you’ll need
Strong knowledge of payments, merchant accounts, and credit card industry
Ability to investigate complex payment issues
Ability to meet service-level expectations (48-hour target, 72-hour max for Tier 3)
Familiarity with APIs and integration troubleshooting
Strong case-management and prioritization skills
Clear communication and collaboration skills
Original job description
EverCommerce is hiring a Customer Care Specialist to support its payments solutions. The role manages escalated partner cases, assists with API integrations, coordinates technical issue resolution, and handles fraud authorization testing.Strong knowledge of payments, merchant accounts, and the credit card industryAbility to investigate complex payment…