Customer Service & Support Manager - Premium Service at PNC · United States · Joined
P
Customer Service & Support Manager - Premium Service
PNC · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$77k–$172kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Premium Service · Source: jobright · Posted by joined-scrapper
About the role
PNC is hiring a Customer Service & Support Manager to lead its Premium Service client organization, focusing on developing leaders, managing escalations, and improving service strategy, operations, and client outcomes across multiple channels.
What you’ll do
Develop and coach leaders within the Premium Service organization
Manage escalations and drive client outcomes across multiple channels
Execute strategic plans that drive measurable business and customer results
Lead organizational change, process optimization, and continuous improvement initiatives
Deliver the Value Proposition while engaging high-value customer portfolio
Create an inclusive, high-performing culture and support team development
What you’ll need
Bachelor's degree required (or comparable combination of education, certification, and experience)
8+ years of industry experience
5+ years of prior management experience
Experience leading customer care, contact center, or service operations teams
Strong background in contact center operations and multi-channel customer servicing
Data-driven decision maker with strong analytical and problem-solving skills
Original job description
PNC is hiring a Customer Service & Support Manager - Premium Service to lead its specialized client service organization. The role focuses on developing leaders, managing escalations, and improving service strategy, operations, and client outcomes across multiple channels.Roles at this level typically require a university / college degreeIndustry…