Team Manager, Customer Implementations at 3E · United States · Joined
3
Team Manager, Customer Implementations
3E · United States · Just now · 0 applicants
NewRemoteFull-timeManager
Pay
$110k–$120kListed
Workplace
Remote
Job type
Full-time
Level
Manager
Team: Customer Implementations · Source: jobright · Posted by joined-scrapper
About the role
3E seeks a Team Manager to lead and develop a U.S.-based customer implementations team, focusing on delivery quality, strategic customer projects, and AI-driven onboarding improvements. The role combines people leadership with hands-on project involvement and requires strong project management, enterprise customer experience, and AI fluency.
What you’ll do
Lead and develop a U.S.-based customer implementations team
Drive team performance and implementation delivery quality
Manage strategic customer projects and escalations
Improve onboarding workflows using AI, automation, and collaboration
Balance people leadership with hands-on customer and project work
What you’ll need
6+ years of experience in SaaS onboarding, implementation, or professional services
2+ years managing, coaching, and developing a delivery team
Strong project management fundamentals including scope, milestones, dependencies, risks, and escalations
Experience working directly with enterprise customers and stakeholders
Based in the US and eligible to work without sponsorship
Experience using AI tools and automation to improve implementation workflows
Original job description
3E is hiring a Team Manager, Customer Implementations to lead and develop a U.S.-based team delivering enterprise SaaS implementations. The role focuses on team performance, implementation delivery quality, strategic customer projects, and improving onboarding workflows through collaboration, AI, and automation.6+ years of experience in SaaS onboarding,…